Privacy Policy

Effective date: November 2, 2026

Website: https://utahcylinder.com

Utah Cylinder respects your privacy. This Privacy Policy explains what information we may collect through our website and in connection with our services, how we use and share it, and the choices available to you.

Information We Collect

Information you provide

We may collect information you provide directly, including:

  • Contact details such as your name, business name, email address, phone number, and mailing or service address
  • Information you submit through website forms or provide by email, phone, or text message
  • Quote, order, billing, account, pickup, delivery, and service information
  • Details about cylinders or related equipment submitted for testing, inspection, refurbishment, filling, or delivery, which may include cylinder type, markings, serial numbers, and service history
  • Other information you choose to provide when communicating with us

Please do not send sensitive personal information through our website contact forms.

Information collected automatically

When you visit our website, we may collect technical and usage information, such as:

  • IP address, browser type, device type, and operating system
  • Pages viewed, links clicked, time spent on pages, and referring or exit pages
  • Approximate location, such as city or state, based on your IP address

Cookies and similar technologies

Our website may use cookies and similar technologies to support site operation, remember preferences, measure website performance, or support marketing if enabled. See “Cookies and Tracking Technologies” below.

How We Use Information

We may use information to:

  • Respond to questions and provide customer support
  • Prepare quotes and manage customer accounts, orders, and service requests
  • Perform cylinder testing, inspection, refurbishment, filling, and delivery services
  • Communicate about service status, pickups, deliveries, billing, and related business matters
  • Send news or promotional messages when permitted and, where required, when you have opted in
  • Operate, maintain, and improve our website and business
  • Detect and prevent fraud, misuse, or security issues
  • Maintain business, service, and financial records
  • Meet legal, regulatory, tax, accounting, and recordkeeping obligations

How We Share Information

We do not sell personal information or share it with third parties for their independent marketing purposes.

We may share information as needed to operate our business and provide services, including with:

  • Website hosting, infrastructure, and security providers
  • Website analytics providers, if used
  • Email, text-message, or customer-management service providers, if used
  • Payment processors, if payments are accepted online
  • Business service providers who support our operations
  • Customers or their authorized representatives, when needed to provide service or report on cylinders and equipment submitted by or for them

These providers may use information on our behalf to perform services for us, subject to applicable agreements and laws.

We may also disclose information when reasonably necessary to comply with law or legal process; respond to lawful requests; protect the rights, property, or safety of Utah Cylinder, our customers, or others; or complete a business transaction such as a sale or transfer of the business.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help websites operate and remember information. Our website may use:

  • Essential cookies needed for site operation
  • Preference cookies that remember settings
  • Analytics cookies that help us understand website use and performance
  • Marketing cookies, if enabled, to measure advertising or support relevant promotions

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Email and Text Communications

We may use your contact information to respond to inquiries and communicate about quotes, services, orders, pickups, deliveries, billing, and other business matters.

If you separately opt in to promotional emails or text messages, we may send promotional updates. You can unsubscribe from marketing emails using the link in the message. Reply STOP to opt out of text messages or HELP for assistance.

Mobile information and text-message consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Payments

If online payments are offered, they may be processed by a third-party payment provider. We do not store full payment card numbers on our servers unless we specifically state otherwise. Payment information is handled under the payment provider’s privacy and security practices.

How Long We Keep Information

We retain information for as long as reasonably needed to provide services, support our customers, maintain business and service records, and meet legal, regulatory, tax, accounting, and recordkeeping requirements. Retention periods may vary based on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided us personal information, contact us so we can review the matter and take appropriate steps.

Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. Applicable laws may also give you the right to opt out of certain processing, such as targeted advertising or the sale of personal information.

To make a privacy request, contact us at info@utahcylinder.com and describe the request. We may need to verify your identity before responding. We will handle requests as required by applicable law.

Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those sites separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date above.

Contact Us

If you have questions about this Privacy Policy or how we handle information, contact:

Utah Cylinder
96 N 1800 W, Unit 16
Lindon, UT 84042
Email: info@utahcylinder.com
Phone: (801) 758-8050

Contact Page SMS Disclosure

Place this disclosure next to the phone-number field or immediately above the Contact page Submit button. Ooma requires the disclosure on the Contact page when the form collects phone numbers.

  • By clicking SUBMIT you consent to receiving SMS messages.
  • Messages and data rates may apply. Message frequency will vary.
  • Reply HELP for assistance.
  • Reply STOP to opt out of messaging.